Changsu Industrial is committed to delivering an exceptional customer experience. Our services include all aspects of pre-sales and post-delivery services to ensure that our customers have a solid partnership in their purchasing decisions.
Customer-Specific Film Development (Customised Films)
All applications differ. At Changsu Industrial, we provide a significant level of technical customisation to accommodate each client's unique requirements:
1. Custom Specifications:
a) Thickness: Customisation to fit the application.
b) Width: The film will be produced to fit the application.
c) Mechanical Properties: Puncture Resistance, Stiffness, etc.
d) Barrier Performance: Oxygen/Water Vapour Transmission Rates.
2. Functional Additives:
a) Anti-Fog
b) Antibacterial
c) Easy Tear
d) High Temperature Resistant
Collaborative Research & Development: Our team of material engineers work together with your technical staff to develop custom film solutions, from design to commercial production.
Manufacturing Partnerships - OEM/ODM Capability
We allow our clients' brands flexibility in how they partner with us in terms of their manufacturing relationships:
1. OEM Manufacturing: Manufacture films according to our clients' specifications so that they may expand their product offerings using their brand name.
2. ODM Service: Use our knowledge of the market and our R&D capabilities. We can either recommend or develop new film solutions that cater to your target markets, enabling you to stay ahead of current industry trends.
Quality Assurance - (CNAS Accredited Testing Centre)
Reliability and consistency are crucial to any business. Our quality control systems ensure that all film rolls produced meet the strictest standards:
1. In-House CNAS Accredited Testing Centre: Our testing centre has been accredited by CNAS, which means that all of the testing performed at our facility results in internationally recognised (ILAC Mutual Recognition) test reports.
2. Full Traceability: Our quality tracking system starts with the receipt of all raw materials through to the packaging of the final product, allowing for complete transparency and accountability throughout the process.
3. Compliance: All of our products are compliant with international regulations, including EU food contact regulations, FDA, RoHS, and REACH.
Proper Film Packaging - Secure and Smart Packaging Methods
It is essential that the film quality remains intact from our factory to your production lines:
1. Flexible Packaging Options: Various options for film packaging (winding length, core size, etc.) are available to meet your product handling and storage requirements.
2. Damage Prevention: Protect your film edges with professional edge protection and utilise sturdy export standard packing cases to prevent damage during transportation.
3. Clear Labelling and Traceability: Each film roll is clearly marked with the specifications, batch number and date of manufacture for easy inventory tracking and full traceability.
Post Sales Service & Technical Support
Our relationship does not stop when we sell you the film:
1. Technical Consultation Before Purchasing: Our Application Engineers are happy to assist you in discussing your processing equipment (printing, laminating, bag making, etc.) and help you determine which film grade will best suit your equipment.
2. On-Site Technical Assistance: Depending on your location, our company offers on-site technical support for your trial runs or if you need assistance troubleshooting.
3. Rapid Response: Our customer service department provides rapid response to inquiries regarding your orders, order status and any other after-sales follow-up questions you may have.
Supply Chain Reliability & Global Logistics
As a fully-integrated supplier, we provide consistent and reliable delivery to our clients:
1. Multi-Base Production: By having manufacturing bases in Xiamen, Quanzhou and soon Indonesia, we offer our clients redundancy in their supply chain and shorter lead time.
2. Efficient Logistics: Our experienced logistics team is familiar with exporting, documenting and shipping internationally, and will facilitate a smooth customs clearance and timely delivery to ports around the world.